Workflow Actions
ServiceNow: Create an Incident
Creates a ServiceNow incident directly from an incident workflow. Requires the ServiceNow v8 integration to already be configured.
Availability
See the Incident Workflow Actions Overview table for the plans this workflow is available on.
Requirement
You must have the ServiceNow v8 integration configured prior to using this action.
Description
Create a ServiceNow Incident.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
You may add multiple ServiceNow instances by repeating the steps above.
Inputs
| Name | Description |
|---|---|
| ServiceNow Connection | Select the ServiceNow instance you would like to connect with |
Outputs
| Name | Description |
|---|---|
| Incident URL | The URL for a direct link to the ServiceNow Incident |
| Incident Number | The Number for the ServiceNow Incident |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed |
| Error | Brief description that is populated if the action failed |