Workflow Actions
Add Responders
Adds one or more specified individual users, or entire escalation policies, as designated responders on an open incident.
Availability
See the Incident Workflow Actions Overview table for the plans this workflow is available on.
Description
Add users or escalation policies as responders to an incident.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Responders | Select the escalation policy (or policies) and/or user(s) you'd like to add as responders. |
| Message (optional) | Enter the message to be sent with the request. |
Outputs
| Name | Description |
|---|---|
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |