Add User to Incident Dedicated Chat

Adds a user to an incident's dedicated Microsoft Teams chat, whether the action is triggered before or after the incident exists.

Availability

See the Incident Workflow Actions Overview table for the plans this workflow is available on.

Description

Add a user to an incident in a dedicated chat in Microsoft Teams. This action can be triggered before and after an incident has been created.

Instructions

If you have not done so, follow the instructions to Create an Incident Workflow.
When the instructions prompt you to add actions, select this action.
Enter the following Inputs and click Save.
Continue following instructions to Publish the Workflow.
When the action runs, you will see the Outputs listed below.

Inputs

Field References

Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.

Name	Description
Microsoft Teams Organization	Select the name of the Microsoft Teams Organization the meeting is in.
User	The owner of the chat. If not provided, the owner will be determined by the current rules described in Incident Workflows.

Outputs

Name	Description
Chat URL	The URL for the MS Teams chat. This will be a direct link to the MS Teams chat.
Result	Value that shows if the action was successful or not. Either "Success" or "Failed."
Result Summary	Brief description of what the action did or if it failed.
Error	Brief description that is populated if the action failed.