Workflow Actions
Update Task Assignee
Reassigns an existing Incident Task to a different responder, without altering the task's name, details, or current status.
Availability
See the Incident Workflow Actions Overview table for the plans this workflow is available on.
Description
Update the user assigned to an Incident Task.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Task ID | Enter the ID of the task you'd like to update |
| Assignee | Select the user you'd like to reassign the task to from the dropdown. |
Outputs
| Name | Description |
|---|---|
| Task ID | ID of the updated task. |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |