Create a Task

Creates a new Incident Task inside an incident workflow and assigns it immediately to a specific responder to track and complete.

Availability

See the Incident Workflow Actions Overview table for the plans this workflow is available on.

Description

Create and assign an Incident Task to a responder on an incident.

Instructions

If you have not done so, follow the instructions to Create an Incident Workflow.
When the instructions prompt you to add actions, select this action.
Enter the following Inputs and click Save.
Continue following instructions to Publish the Workflow.
When the action runs, you will see the Outputs listed below.

Inputs

Field References

Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.

Name	Description
Task name	Enter a name for the task
Status	The status you would like the task to have when it is created. Select To Do, In Progress, Done, or Skipped from the dropdown.
Assignee	Select a user from the dropdown. The task will be assigned to them when it is created.
Details	Enter any additional details related to completing the task

Outputs

Name	Description
Task ID	ID of the newly created task.
Result	Value that shows if the action was successful or not. Either "Success" or "Failed"
Result Summary	Brief description of what the action did or if it failed.
Error	Brief description that is populated if the action failed.