Set Incident Custom Field

Sets the value of a specified custom field on an incident, such as a category, root cause, or team ownership tag you define.

Availability

See the Incident Workflow Actions Overview table for the plans this workflow is available on.

Description

Set the value of a custom field on an incident. Use this action to assign a specific custom field for a PagerDuty incident.

Instructions

If you have not done so, follow the instructions to Create an Incident Workflow.
When the instructions prompt you to add actions, select this action.
Enter the following Inputs and click Save.
Continue following instructions to Publish the Workflow.
When the action runs, you will see the Outputs listed below.

Inputs

Field References

Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.

Name	Description
Incident Type	The Incident Type of the Custom Field.
Custom Field Name	Name of the custom field to set.
Custom Field Value	Value of the field to set. If the field is a multi-value field, this should be a comma-separated list of values.

Outputs

Name	Description
Result	Value that shows if the action was successful or not. Either "Success" or "Failed."
Result Summary	Brief description of what the action did or if it failed.
Error	Brief description that populates if the action failed.