Get Business Service Details

Fetches a business service's name, text description, and designated point of contact for later use in the same workflow.

Availability

See the Incident Workflow Actions Overview table for the plans this workflow is available on.

Description

Get Details of a Business Service.

Instructions

If you have not done so, follow the instructions to Create an Incident Workflow.
When the instructions prompt you to add actions, select this action.
Enter the following Inputs and click Save.
Continue following instructions to Publish the Workflow.
When the action runs, you will see the Outputs listed below.

Inputs

Field References

Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.

Name	Description
Business Service ID	The ID of the Business Service

Outputs

Name	Description
Business Service Name	The name of the Business Service
Business Service Description	The description of the Business Service
Business Service Point of Contact	The designated point of contact description for the Business Service
Business Service	The full JSON object representing the Business Service
Result	Value that shows if the action was successful or not. Either "Success" or "Failed."
Result Summary	Brief description of what the action did or if it failed
Error	Brief description that is populated if the action failed

PagerDuty API Endpoint

Endpoint used:

Get a Business Service