# Get Business Service Details

Fetches a business service's name, text description, and designated point of contact for later use in the same workflow.


> **Availability:** See the [Incident Workflow Actions Overview table](/workflow-actions) for the plans this workflow is available on.

## Description

Get Details of a Business Service.

## Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/ai-automation/automation/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/ai-automation/automation/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

## Inputs

> **Field References:** Fields with the **\{+\}** icon accept [Field References](/ai-automation/automation/incident-workflows#field-references), which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click **\{+\}**, or enter `{{`, and select relevant fields. Refer to the [Field References](/ai-automation/automation/incident-workflows#field-references) article for more information.

| Name                | Description                    |
| :------------------ | :----------------------------- |
| Business Service ID | The ID of the Business Service |

## Outputs

| Name                              | Description                                                                         |
| :-------------------------------- | :---------------------------------------------------------------------------------- |
| Business Service Name             | The name of the Business Service                                                    |
| Business Service Description      | The description of the Business Service                                             |
| Business Service Point of Contact | The designated point of contact description for the Business Service                |
| Business Service                  | The full JSON object representing the Business Service                              |
| Result                            | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary                    | Brief description of what the action did or if it failed                            |
| Error                             | Brief description that is populated if the action failed                            |

## PagerDuty API Endpoint

Endpoint used:

- [Get a Business Service](/developer/api/reference/rest/business-services/get-business-service)