Workflow Actions
Logic: Delay
Pauses an incident workflow for a configured length of time before automatically allowing the next queued action to run.
Availability
See the Incident Workflow Actions Overview table for the plans this workflow is available on.
Description
Delay is an action that sets a time delay before moving to the next action.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Delay Period | Specify how long to delay before proceeding to the next action in the workflow. The duration format is XXd XXh XXm. The minimum value is 1m and maximum value is 365d. Delay will begin after last action completes. |
Outputs
| Name | Description |
|---|---|
| Delay End DateTime | The time at which the delay ended |
| Result | Indicates whether the Action succeeded or failed. |
| Result Summary | Description of the delay |
| Error | Brief description that is populated if the action failed |