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PagerDuty Documentation

Everything you need to configure, operate, and extend PagerDuty.

Developer Platform

Build with PagerDuty

REST API, Events API, SDKs, Terraform, MCP server, webhooks, and OAuth. Everything you need to build on the PagerDuty platform.

API Reference

REST API

Full REST API v2 reference, authentication, rate limits, and endpoint documentation.

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Events & Webhooks

Events & Webhooks

Send events to PagerDuty via Events API v2 and receive real-time webhook notifications.

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SDKs & Tools

SDKs & Tools

Official client libraries for Go, Python, Ruby, and Node. Plus Terraform provider and MCP server.

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Open source projects, OAuth flows, and app development guides in the Developer section.

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Ops Guides

Operational Best Practices, Open Source

13 free guides covering incident response, postmortems, on-call, security, and more — the same practices PagerDuty and its top customers use to run reliable operations.

Incident Response

A detailed outline of response processes for technical incidents — practiced by PagerDuty and our leading customers.

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Postmortems

Comprehensive guide on how to conduct effective postmortems. Learn how to build a culture of blamelessness.

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Best Practices for On-Call Teams

The complete resource to going on call for teams and managers.

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The Howie Guide

Jeli's Howie guide to post-incident reviews, a step-by-step manual for improving learning from incidents.

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Operational Reviews

Gauge incident impact using data-driven regularly scheduled reviews to better manage the hidden costs of real-time ops.

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Retrospectives

Iteratively learn from working processes and behaviors while cultivating a culture of continuous improvement.

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Internal Stakeholder Communications

Build an effective communication strategy for your internal stakeholders during major incidents.

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Business Incident Response

Learn how to align the business needs with technical needs when severe technical incidents occur.

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Customer Service Operations

Customer Service teams are a key piece of the customer experience, especially during incidents.

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Full Service Ownership Guide

Ensure the reliability of systems & services through a deeper understanding of how code functions in production.

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DevSecOps

New to DevSecOps, or wondering what it is and how to implement it? This guide will help you get started.

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Security Training

Open source security training used at PagerDuty — adaptable for your own technical & non-technical teams.

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Autoremediation

This guide will help you leverage automation in your Incident Response process.

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All 13 guides are open source on GitHub and free to adapt for your own team.

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What's New

Product Updates

PagerDuty Drops

Monthly product releases, new features, and platform updates from PagerDuty.

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Changelog

Platform Release Notes

Detailed release notes for every PagerDuty platform update, fix, and improvement.

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