PagerDuty Documentation
Everything you need to configure, operate, and extend PagerDuty.
Incident Management
Full Lifecycle Incident Management
Manage services, on-call schedules, incidents, notifications, and post-incident analysis in one unified platform.
Explore →AI & Automation
AI & Automation
PagerDuty AI GenAI agents, AIOps noise reduction, event orchestration, and runbook automation.
Explore →Developer + Integrations
Platform & Ecosystem
REST API, Events API, SDKs, Terraform, MCP server, and 750+ integrations with your existing toolchain.
Explore →Your Journey with PagerDuty
From operational foundations to autonomous operations — follow the path that matches where you are.
Assess Your Operational Maturity
Build Your Foundation
Respond & Learn Faster
Developer Platform
Build with PagerDuty
REST API, Events API, SDKs, Terraform, MCP server, webhooks, and OAuth. Everything you need to build on the PagerDuty platform.
API Reference
REST API
Full REST API v2 reference, authentication, rate limits, and endpoint documentation.
View API Reference →Events & Webhooks
Events & Webhooks
Send events to PagerDuty via Events API v2 and receive real-time webhook notifications.
Explore Events →SDKs & Tools
SDKs & Tools
Official client libraries for Go, Python, Ruby, and Node. Plus Terraform provider and MCP server.
Browse SDKs →Open source projects, OAuth flows, and app development guides in the Developer section.
Explore Developer Docs →Ops Guides
Operational Best Practices, Open Source
13 free guides covering incident response, postmortems, on-call, security, and more — the same practices PagerDuty and its top customers use to run reliable operations.
Incident Response
A detailed outline of response processes for technical incidents — practiced by PagerDuty and our leading customers.
View guide →Postmortems
Comprehensive guide on how to conduct effective postmortems. Learn how to build a culture of blamelessness.
View guide →Best Practices for On-Call Teams
The complete resource to going on call for teams and managers.
View guide →The Howie Guide
Jeli's Howie guide to post-incident reviews, a step-by-step manual for improving learning from incidents.
View guide →Operational Reviews
Gauge incident impact using data-driven regularly scheduled reviews to better manage the hidden costs of real-time ops.
View guide →Retrospectives
Iteratively learn from working processes and behaviors while cultivating a culture of continuous improvement.
View guide →Internal Stakeholder Communications
Build an effective communication strategy for your internal stakeholders during major incidents.
View guide →Business Incident Response
Learn how to align the business needs with technical needs when severe technical incidents occur.
View guide →Customer Service Operations
Customer Service teams are a key piece of the customer experience, especially during incidents.
View guide →Full Service Ownership Guide
Ensure the reliability of systems & services through a deeper understanding of how code functions in production.
View guide →DevSecOps
New to DevSecOps, or wondering what it is and how to implement it? This guide will help you get started.
View guide →Security Training
Open source security training used at PagerDuty — adaptable for your own technical & non-technical teams.
View guide →Autoremediation
This guide will help you leverage automation in your Incident Response process.
View guide →All 13 guides are open source on GitHub and free to adapt for your own team.
Explore All Ops Guides →What's New
Product Updates
PagerDuty Drops
Monthly product releases, new features, and platform updates from PagerDuty.
View all drops →Changelog
Platform Release Notes
Detailed release notes for every PagerDuty platform update, fix, and improvement.
View changelog →