Get Notes for an Incident

Retrieves every note logged on an incident, plus the full details of the single most recent note added for quick reference.

Availability

See the Incident Workflow Actions Overview table for the plans this workflow is available on.

Description

Retrieve all notes associated with an incident, as well as details for the most recent note on that incident.

Instructions

If you have not done so, follow the instructions to Create an Incident Workflow.
When the instructions prompt you to add actions, select this action.
Enter the following Inputs and click Save.
Continue following instructions to Publish the Workflow.
When the action runs, you will see the Outputs listed below.

Inputs

Field References

Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.

Name	Description
Incident ID	Incident ID to get notes for. Defaults to `{{incident.id}}`.

Outputs

Name	Description
Number of Notes	The number of notes associated with the incident.
List of Notes	The JSON array of notes associated with the incident.
Most Recent Note ID	The ID of the most recent note on the incident.
Most Recent Note Time	The datetime of the most recent note on the incident.
Most Recent Note Content	The content of the most recent note on the incident.
Most Recent Note Author ID	The ID of the user who authored the most recent note on the incident.
Most Recent Note Author Name	The name of the user who authored the most recent note on the incident.
Result	Value that shows if the action was successful or not. Either "Success" or "Failed."
Result Summary	Brief description of what the action did or if it failed.
Error	Brief description that populates if the action failed.