Workflow Actions
Update Task Status
Moves an existing Incident Task between the To Do, In Progress, Done, or Skipped states as work on it progresses forward.
Availability
See the Incident Workflow Actions Overview table for the plans this workflow is available on.
Description
Update the status of an Incident Task.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Task ID | ID of the task to update |
| Status | The update status you would like the task have. Select To Do, In Progress, Done, or Skipped from the dropdown. |
Outputs
| Name | Description |
|---|---|
| Task ID | ID of the updated task. |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |