# ServiceNow: Create an Incident

Creates a ServiceNow incident directly from an incident workflow. Requires the ServiceNow v8 integration to already be configured.


> **Availability:** See the [Incident Workflow Actions Overview table](/workflow-actions) for the plans this workflow is available on.

> **Requirement:** You must have the [ServiceNow v8](/integrations/servicenow-integration-guide) integration configured prior to using this action.

## Description

Create a ServiceNow Incident.

## Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/ai-automation/automation/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/ai-automation/automation/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

You may add multiple ServiceNow instances by repeating the steps above.

## Inputs

| Name                  | Description                                                   |
| :-------------------- | :------------------------------------------------------------ |
| ServiceNow Connection | Select the ServiceNow instance you would like to connect with |

## Outputs

| Name            | Description                                                                        |
| :-------------- | :--------------------------------------------------------------------------------- |
| Incident URL    | The URL for a direct link to the ServiceNow Incident                               |
| Incident Number | The Number for the ServiceNow Incident                                             |
| Result          | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary  | Brief description of what the action did or if it failed                           |
| Error           | Brief description that is populated if the action failed                           |