Settings

Settings is where you manage your personal profile and account-wide settings such as single sign-on (SSO), user offboarding, incident settings, and audit logs. The Settings page has its own menu with two groups: Profile, for your own personal settings, and Admin, for account-wide settings.

To open Settings, navigate to Settings. Select one of the following groups from the Settings menu:

• Profile
• Admin

Profile

The Profile group has your personal settings: My Profile, Contact Information, Notification Rules, User Settings, Permissions and Teams, and On-Call Shifts. These are your own settings, not account-wide settings — see User Profile for the full tab breakdown.

Admin

The Admin group has the account-wide settings below.

• Account Settings
• Single Sign-On
• Tagging
• User Offboarding
• Mobile Security Settings
• Status Updates
• Analytics Email Settings
• On-Call Readiness
• Incident Settings
• Audit Log & Compliance

Account Settings

Manage global settings such as time zone, contact information privacy, and user licensing limits.

Company Name

To set the company name:

1. In the web app, navigate to Settings Account Settings.
2. In the Company Name field, enter the name of your organization.
3. Click Save Changes.

Company Name field

Default Time Zone

New user accounts use this time zone. Users who prefer a different time zone can change it on their user profile.

1. In the web app, navigate to Settings Account Settings.
2. Select a time zone from the dropdown.
3. Click Save Changes.

Default Time Zone dropdown

Hide Contact Details

When you enable these options, contact information is hidden from anyone who is not the Account Owner or an Admin.

1. In the web app, navigate to Settings Account Settings.
2. Select one or both of the following checkboxes:
   • Hide Contact Phone and SMS Numbers
   • Hide Contact Email Addresses
3. Click Save Changes.

Contact Details checkboxes

Language Settings

You can select a default language for phone notifications for all new and existing users in your account. Users can change their own setting if they want a different language.

To select an account-wide default language for phone notifications:

1. In the web app, navigate to Settings Account Settings.
2. Under Default Voice and Interface Language, select your preferred language from the dropdown.
3. Click Save Changes. The default language applies to all new and existing users.

Default Voice and Interface Language dropdown

Appearance

The Account Owner and Global Admins can turn off Settings and the Left Navigation panel for the whole account. Turning it off returns everyone on the account to the top navigation and the previous Account Settings and My Profile pages. There is no per-person setting.

1. In the web app, navigate to Settings Account Settings.
2. Under Appearance, switch off Use Updated Navigation and Settings.
3. Click Save Changes and refresh the page.

Appearance section

For more information on what this setting affects, see Turn Off Left Navigation.

Product Trials

View trials for new features or features available on other plans. The Account Owner can enable an available trial here. Trial availability depends on your current plan. Contact the Sales team with any questions about trials.

Products Trials section

Change Account Owner

1. In the web app, navigate to Settings Account Settings.
2. In the Change Account Owner section, search for or select the user you want to transfer account ownership to.
3. Click Change account owner.
4. Click Accept in the confirmation message to transfer ownership.

Change Account Owner section

Account Owner Unavailable

If the current Account Owner has left your organization and their PagerDuty login information is not available:

1. Contact your internal IT department to request access to the former Account Owner's email inbox.
2. In your web browser, navigate to your organization's PagerDuty login page (for example, https://your-subdomain.pagerduty.com/sign_in), enter the former Account Owner's email address, and click Forgot your password? to send a password reset email.
3. Follow the instructions in the password reset email to log in as the Account Owner, and then follow the steps in Change Account Owner to transfer ownership to an appropriate user.

Email Domain Restriction

You can use an allow list to restrict the email domains that users can enter. This setting applies to both login and contact email addresses. The restriction applies only to future updates — if users already have email addresses with domains that are not on the allow list, those addresses continue to work.

1. In the web app, navigate to Settings Account Settings.
2. Under Email Domain Restriction, select the checkboxes to restrict login email addresses, contact email addresses, or both. A contact email address is where a user receives notifications.
3. Enter a comma-separated list of domains to allow.
4. Click Update Email Domain Settings.

Email Domain Restriction section

Users who enter an email domain that is not on the allow list see an alert dialog when entering their login or contact email address.

If your account uses subdomains in email addresses, select Allow Subdomains. The allow list then permits all subdomains of the listed domains. For example, entering domain.com also allows subdomain.domain.com and subdomain2.subdomain1.domain.com.

Single Sign-On

Configure which login method users use to authenticate with PagerDuty.

For more information, see Single Sign-On (SSO).

Tagging

Use tags to search faster for objects such as teams, escalation policies, and users. Large organizations can use tags to add metadata to indirectly related objects and identify their dotted-line relationships.

For more information, see Tagging.

User Offboarding

Choose how PagerDuty handles a user's assigned incidents when you remove them, and who is notified about the gaps left in escalation policies and schedules.

For more information, see Offboarding.

Mobile Security Settings

Optionally enable Mobile App Lock, a security setting that locks the PagerDuty mobile app after a period of inactivity.

For more information, see Advanced Mobile Security.

Status Updates

Customize the look and feel of status update emails by uploading a company logo.

For more information, see Status Update Branding.

Analytics Email Settings

To choose who receives weekly Analytics emails, navigate to Settings Analytics Email Settings.

Analytics email settings

There are two types of weekly emails:

• Admin Emails: Weekly insights into your organization's performance, bottlenecks, and tailored recommendations to improve your operational maturity.
• Team Manager Emails: Weekly insights into the escalation policies you manage, with recommendations to improve their operational efficiency.

Filter Users

To display only users with a specific base role, select a role from the Roles dropdown and click Apply:

• Account Owner
• Global Admin
• Manager
• Responder
• Observer
• Limited Stakeholder
• Stakeholder
• Restricted Access

To display only users on specific Teams, search for and select one or more teams in the Teams dropdown and click Apply.

You can also enter a user's name in the search box to display matching users.

Search for a user

Configure Email Recipients

1. Select the checkbox next to the user's name.
2. In the prompt at the bottom of the screen, click Include in emails or Exclude from emails. A success banner confirms your selection.

User successfully included

On-Call Readiness

On-Call Readiness Reports help you improve incident response quality by making sure responders have effective notification rule configurations. You can set a Default Readiness Profile that fits your organization.

For more information, see On-Call Readiness Reports.

Incident Settings

Manage Incident Priority, Default Mobilization, Reopen Incidents, and Default Incident Type settings.

Incident Priority

Create a classification scheme to separate your most important incidents from your least important ones.

For more information, see Incident Priority.

Default Mobilization

Choose whether incidents can be declared without an impacted service set, routing them to the Default Mobilization Service instead.

For more information, see Disable Default Mobilization.

Reopen Incidents

Manage account-wide access to the Reopen Incidents feature.

For more information, see Reopen Incidents.

Default Incident Type

Choose which incident type is pre-selected when a responder declares a new incident.

For more information, see Set the Default Incident Type.

Audit Log & Compliance

View account-wide audit logs for your account.

For more information, see Audit Trail Reporting.