Time Zone Settings

Time zones help users contextualize the information that PagerDuty displays within incidents and schedules. When users are added to an account, their time zones match the account-level time zone by default. Users can change their user-level time zone, if necessary. Regardless of the account-level time zone, on-call schedules are displayed in the user's preferred time zone.

Change the Account-Level Time Zone

The Account Owner can change the account-level time zone in the web app:

1. Navigate to User Icon Account Settings Account Settings tab.
2. Under Account Details, select the Default Time Zone from the dropdown.
3. Click Save Changes.

Default Time Zone set to "PST Pacific Time"

Change the User-Level Time Zone

Any user can adjust the time zone for their own account:

1. Navigate to User Icon My Profile My Profile.
2. To the right of Time zone, click .
3. Select the desired Time zone from the dropdown.
4. Click Save.

Change the Schedule-Level Time Zone

When you create a new schedule, it is set to the account-level time zone by default. You may, however, adjust the schedule's time zone to differ from the account's time zone. Before changing a schedule with users in multiple time zones, read the section on how Daylight Saving Time may affect your schedules.

The steps differ depending on whether the schedule is a shift-based schedule or a legacy schedule.

Change a Shift-Based Schedule's Time Zone

To change a shift-based schedule's time zone:

1. Navigate to Schedules, then click your desired schedule's name.
2. Click next to the rotation you want to change, then select Edit Rotation.
3. From the Timezone dropdown, select your preferred time zone.
4. Click Update Rotation.
5. Click Save Schedule.

Edit Rotation panel with the Timezone field highlighted

Change a Legacy Schedule's Time Zone

To change a legacy schedule's time zone:

1. Navigate to Schedules Schedules click next to your desired schedule Edit. Accounts not on PD Reliability Platform use People Schedules instead of Schedules Schedules.
2. In the Time zone dropdown, select your preferred time zone.
3. Click Save Schedule.

Legacy schedule time zone dropdown

Daylight Saving Time

If your account has users in different time zones, consider the following with respect to how Daylight Saving Time (DST) may impact your schedules:

• A schedule defaults to the account-level time zone. You can, however, change the schedule's time zone if you do not want it to match the account's time zone.
• Users who are not in the same time zone as the schedule still view it in their own time zone. For example, if a schedule is configured in US Eastern (EST) and it is 9:00 a.m., but another user has their account set to US Pacific (PST), the user's view of the schedule reflects 6:00 a.m.
• In the case of DST discrepancies between users' and schedules' time zones (e.g., the user's time zone observes DST but the schedule's does not, and vice versa), the above details still apply. Users in this situation should take note of the following and the potential impact to their schedules:
  • Example 1: If a schedule is set to USA EST (observing DST) at 2:00 a.m., but user Jon has his account set to UTC (not observing DST) at 7:00 a.m., when DST begins in the schedule's time zone, his view of his schedule will advance to 8:00 a.m., but his clock will remain at 7:00 a.m.
  • Example 2: If a schedule is set to UTC (not observing DST) at 7:00 a.m. and user Emily's account is set to US EST at 2:00 a.m., when DST begins in Emily's time zone, her clock will advance to 3:00 a.m., but her view of her schedule will remain at 2:00 a.m.

Exceptions

Most times in the PagerDuty web app are displayed in the logged-in user's time zone. A possible exception is Insights reports, which give times in the account's time zone if a user has not configured their own time zone.

Additionally, any time-related information gathered from the REST API, such as incident trigger times, are displayed in UTC.

Canadian Time Zone Changes (2026)

Several Canadian provinces and territories are ending seasonal clock changes. Starting November 1, 2026, the following regions no longer fall back to standard time:

If your account, users, or schedules are in one of these regions, review their time zones to make sure PagerDuty displays the correct times after November 1, 2026:

• Account-level time zone
• User-level time zone
• Schedule-level time zone

Account-level time zone settings