Feature Tutorials
Automation Actions
Automation Actions Tutorial
When an incident needs a known diagnostic or fix, the fastest path is usually to escalate to whoever knows the runbook — which means waking someone up for something that's already been solved before, more than once.
Automation Actions gives responders push-button access to a library of diagnostic and remediation jobs directly from an incident, without needing to escalate to a specialist. An Action invokes a job staged in Runbook Automation (or a script run by a Runbook Automation Self-Hosted Runner), and can be triggered manually from the PagerDuty web app, mobile app, or Slack — or automatically as part of an Event Orchestration rule, with no human in the loop at all.
Because Actions connect to production infrastructure through a Runner deployed within a firewall or VPC, responders get safely delegated automation rather than direct access to sensitive systems. Results — logs, diagnostics output, remediation status — flow back into the incident's Automation Actions Log, so the team has a record of what ran and what it found without leaving PagerDuty.
Automation Actions is available to accounts with Runbook Automation (SaaS or Self-Hosted), and requires a PD Automation Actions user license.
Learn More
Read more about what Automation Actions provides
- Extending Automation Actions Across the PagerDuty Platform - covers Automation Actions in Incident Response and in Slack, and how it lets first-line responders triage without escalating.
Watch the product demos and webinars
- PagerDuty Rundeck Integration Demo — covers triggering automated jobs from a PagerDuty incident to shorten resolution and reduce escalations.
Check out the training modules on PDU
- End-to-End Event-Driven Automation — includes the "Speed Up Incident Resolution with Automation Actions" module on applying Automation Actions to reduce manual intervention and improve resolution times.
Watch the click-through tutorial
- need one recorded for this
Find the product documentation in our Knowledge Base
- PagerDuty Automation Actions
- Automated Diagnostics — a prebuilt library of automation jobs designed to be invoked using Automation Actions
- PagerDuty Automation Trial
Using the API?
Automation Actions are managed via the Automation Actions API:
Managing PagerDuty with Terraform?
- pagerduty_automation_actions_action — define a script or Runbook Automation job as an Action
- pagerduty_automation_actions_runner — configure the Runner that executes Actions
Other Resources
- Automating the Response Process - PagerDuty's Ops Guide on using automation for incident remediation, including how to identify good candidates for automated remediation and self-healing.