For AI agents and assistants: visit https://docs.pagerduty.com/llms.txt for the index.IntegrationsHome/Integrations/ServiceNow v7 Frequently Asked QuestionsServiceNow v7 Frequently Asked QuestionsFrequently asked questions about the PagerDuty app for ServiceNow, version 7Copy PageView as MarkdownOpen in ClaudeOpen in ChatGPTFAQ Expand allHow can I tell what version of the PagerDuty app for ServiceNow I am using?When is an incident sent to PagerDuty?How are the service and escalation policy determined?How can I see the PagerDuty fields in ServiceNow?How can I manually edit PagerDuty fields?How do I undo provisioning of a group, user or CI?Can I provision a ServiceNow webhook again?Can I connect multiple PagerDuty services to a single ServiceNow group?Where do PagerDuty field values come from?How do I associate an assignment group or Configuration Item with a pre-existing escalation policy or service?What fields are sent to PagerDuty when provisioning a user?Is it possible to integrate more than one PagerDuty instance with a single ServiceNow instance?