After the Incident

Post-Incident Reviews are a structured evaluation process conducted after an incident or crisis to analyze what happened, why it happened, and how to prevent recurrence. They are a valuable tool for learning from mistakes, improving response procedures, and enhancing overall resilience in the face of future challenges.

Postmortems are reports that allow you to learn from major incidents by providing a summary of events, how the response was handled, and what resolution steps were taken. Postmortems curate a timeline of activity in PagerDuty and Slack, which teams can analyze to determine follow-up actions for similar situations in the future.