For AI agents and assistants: visit https://docs.pagerduty.com/llms.txt for the index.
Ops Guides
Further Reading
A curated reading list on blameless culture, incident analysis techniques, and the mechanics of running postmortems and retrospectives.
Creating a Blameless Culture
Books
- The Field Guide to Understanding Human Error (Sidney Dekker)
- Crucial Accountability (Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield)
Articles
- Blame. Language. Sharing. (Lindsay Holmwood)
Talks
- "Three analytical traps in accident investigation" (Johan Bergstrom)
- "Two views on Human Error" (Johan Bergstrom)
- Advanced PostMortem Fu and Human Error 101 (Velocity 2011) (John Allspaw)
How to Analyze Incidents
Articles
- The Infinite Hows (John Allspaw)
Documents
- Postmortem Action Items: Plan the Work and Work the Plan (John Lunney, Sue Lueder, and Betsy Beyer)