For AI agents and assistants: visit https://docs.pagerduty.com/llms.txt for the index.
Ops Guides
Reading
A curated list of books, talks, and official resources on incident response and crisis management, recommended as further study for this guide.
This is a collection of additional reading on the topic of incident response that we've found useful.
Books
- Incident Management for Operations (Rob Schnepp, Ron Vidal, Chris Hawley)
- Incident Response (Kenneth R. van Wyk, Richard Forno)
- The Checklist Manifesto (Atul Gawande)
- The Field Guide to Understanding Human Error (Sidney Dekker)
- Normal Accidents: Living with High-Risk Technologies (Charles Perrow)
- Site Reliability Engineering (Google)
- IT Disaster Response: Lessons Learned in the Field (Greg D. Moore)
Documents
Talks
- Every Minute Counts: Leading Heroku's Incident Response (Blake Gentry)
- Three Analytical Traps in Accident Investigation (Dr. Johan Bergström)
Official Resources
- US National Incident Management System (NIMS) (FEMA)
- UK Government Fire and Rescue Manual - Incident Command (UK.GOV)
- New Zealand Coordinated Incident Management System (CIMS) (NZCDEM)
Other Useful Resources
- Informed's NIMS Incident Command System Field Guide (Michael J. Ward)
- Linkedin's School Of SRE (LinkedIn)