# Create Incident Dedicated Channel

Spins up a brand-new, dedicated Slack channel that gets created specifically to handle the response to one single incident.


> **Availability:** See the [Incident Workflow Actions Overview table](/workflow-actions) for the plans this workflow is available on.

## Description

Create a new [Slack](/integrations/slack-integration-guide) channel for an incident.

## Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/ai-automation/automation/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/ai-automation/automation/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

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> **Channel Name Formatting:** Slack channel names must be 80 characters or less, and can only contain lowercase letters, numbers, hyphens and underscores. When the Incident Workflow runs, PagerDuty will reformat any uppercase letters to lowercase, and replace invalid characters with a hyphen.
>
> PagerDuty can truncate channel names that are longer than 80 characters.

## Inputs

> **Field References:** Fields with the **\{+\}** icon accept [Field References](/ai-automation/automation/incident-workflows#field-references), which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click **\{+\}**, or enter `{{`, and select relevant fields. Refer to the [Field References](/ai-automation/automation/incident-workflows#field-references) article for more information.

<br />

| Name               | Description                                                                                                                                          |
| :----------------- | :--------------------------------------------------------------------------------------------------------------------------------------------------- |
| Workspace          | Select the Slack Workspace with your desired channel from the list in the dropdown, or click **Connect Another Slack Workspace** to add a new one    |
| Channel Name       | _(Optional)_: Enter the name of the channel to create in Slack. If you do not enter a channel name, it will default to `incident_{incident-number}`. |
| Channel Visibility | Select **Public** (default) or **Private** from the dropdown                                                                                         |
| Pin incident       | Pin the incident notification for quick reference                                                                                                    |

## Outputs

| Name           | Description                                                                         |
| :------------- | :---------------------------------------------------------------------------------- |
| Channel Name   | Name of the newly created Slack channel.                                            |
| Channel Link   | URL that links to the newly created Slack channel.                                  |
| Channel ID     | ID of the newly created Slack channel                                               |
| Result         | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed.                           |
| Error          | Brief description that is populated if the action failed.                           |