# Reassign an Incident (Escalation Policy or User)

Reassigns an already-open incident away from its current owner to a different escalation policy, or to one specific user.


> **Availability:** See the [Incident Workflow Actions Overview table](/workflow-actions) for the plans this workflow is available on.

## Description

Reassign the incident to a different escalation policy or user.

## Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/ai-automation/automation/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/ai-automation/automation/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

## Inputs

| Name        | Description                                                                                                             |
| :---------- | :---------------------------------------------------------------------------------------------------------------------- |
| Reassign to | Select the **Escalation Policy** or **User** tab, and then search or select who you'd like to reassign the incident to. |

> **Resolved Incidents:** Please note that it is not possible to reassign resolved incidents. Running this action on a resolved incident will generate an error in the incident's timeline: `Failed to reassign the incident because it is already resolved`.

## Outputs

| Name           | Description                                                                         |
| :------------- | :---------------------------------------------------------------------------------- |
| Result         | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed.                           |
| Error          | Brief description that is populated if the action failed.                           |