# Post to External Status Page

Publishes a new update to a customer-facing external status page and automatically notifies each of its own subscribers.


> **Availability:** See the [Incident Workflow Actions Overview table](/workflow-actions) for the plans this workflow is available on.

## Description

Post to an [External Status Page](/incident-management/communicate/external-status-page) and notify subscribers.

> **Note:** If [Automated Incident Posts](/incident-management/communicate/external-status-page) are enabled for a status page, they will override the Post to External Status Page incident workflow action. In this case, the incident workflow action will not run.

## Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/ai-automation/automation/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/ai-automation/automation/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

## Inputs

> **Field References:** Fields with the **\{+\}** icon accept [Field References](/ai-automation/automation/incident-workflows#field-references), which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click **\{+\}**, or enter `{{`, and select relevant fields. Refer to the [Field References](/ai-automation/automation/incident-workflows#field-references) article for more information.

| Name                   | Description                                                                                                                                     |
| :--------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------- |
| External Status Page   | Select the External Status Page from the dropdown to post incidents automatically.                                                              |
| Post status            | Select the Status Page status from the dropdown that maps to your conditional trigger: **Investigating**, **Detected** or **Resolved**.         |
| Message                | This message will be posted on the Status Page and sent to incident subscribers.                                                                |
| Impact                 | Select how this incident will impact the status of your page. Select **All good**, **Minor** or **Major**.                                      |
| Time until next update | Specify the expected time for the next update to be sent. Make a selection from the dropdown: **15**, **30**, **45**, **60** or **90 minutes**. |
| Notifications          | Select the box if you would like status page subscribers to be notified.                                                                        |

## Outputs

| Name           | Description                                                                         |
| :------------- | :---------------------------------------------------------------------------------- |
| Result         | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed                            |
| Error          | Brief description that is populated if the action failed.                           |