# List Impacted Business Services

Retrieves the complete set of every business service that is currently flagged as impacted by whichever incident you specify.


> **Availability:** See the [Incident Workflow Actions Overview table](/workflow-actions) for the plans this workflow is available on.

## Description

Retrieve a list of Business Services that are being impacted by the given Incident.

## Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/ai-automation/automation/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/ai-automation/automation/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

## Inputs

> **Field References:** Fields with the **\{+\}** icon accept [Field References](/ai-automation/automation/incident-workflows#field-references), which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click **\{+\}**, or enter `{{`, and select relevant fields. Refer to the [Field References](/ai-automation/automation/incident-workflows#field-references) article for more information.

| Name        | Description                                                              |
| :---------- | :----------------------------------------------------------------------- |
| Incident ID | The ID of the Incident whose impacted Business Services will be returned |

## Outputs

| Name                                 | Description                                                                         |
| :----------------------------------- | :---------------------------------------------------------------------------------- |
| Number of Impacted Business Services | The total number of Business Services impacted to the Incident                      |
| Impacted Business Services           | The full JSON object representing the impacted Business Services                    |
| Result                               | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary                       | Brief description of what the action did or if it failed                            |
| Error                                | Brief description that is populated if the action failed                            |