# Add an Impacted Business Service

Marks a specific business service as experiencing impact from a given incident so teams can track the resulting disruption.


> **Availability:** See the [Incident Workflow Actions Overview table](/workflow-actions) for the plans this workflow is available on.

## Description

Mark a business service experiencing impact from a specific incident. This helps teams track and communicate service disruptions more effectively.

> **Action Behavior:** Currently this action will only mark an impacted business service. You can’t use it to mark a non-impacted business service.

## Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/ai-automation/automation/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/ai-automation/automation/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

## Inputs

> **Field References:** Fields with the **\{+\}** icon accept [Field References](/ai-automation/automation/incident-workflows#field-references), which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click **\{+\}**, or enter `{{`, and select relevant fields. Refer to the [Field References](/ai-automation/automation/incident-workflows#field-references) article for more information.

| Name                | Description                                                                                           |
| :------------------ | :---------------------------------------------------------------------------------------------------- |
| Incident ID         | **Required**: The ID of the incident impacting the business service (defaults to current incident ID) |
| Business Service ID | **Required**: The name or ID of the impacted business service                                         |

## Outputs

| Name           | Description                                                                        |
| :------------- | :--------------------------------------------------------------------------------- |
| Result         | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed.                          |
| Error          | Brief description that is populated if the action failed.                          |

## PagerDuty API Endpoint

Endpoint used:

- [Manually change an Incident's Impact on a Business Service](/developer/api/reference/rest/incidents/put-incident-manual-business-service-association)