# PagerDuty for CRMOps

PagerDuty's Operations Cloud provides various tools and features that will help your organization manage crises effectively.

## PagerDuty Configuration
How to set up your Crisis Response Management instance in PagerDuty:

[PagerDuty Mobile app](/get-started/mobile-app) - Ask each member to install and configure the mobile app for maximum reachability.

[User Management](/account-admin/manage-users#add-users) - Make sure you’ve added your Executive Crisis Leadership and Crisis Response Team members to the system.

[Contact information](/account-admin/user-profile) - Ask each member to log into the web application and update their profile information including their phone, email and SMS contact information especially if they’ve changed devices.

![PagerDuty user contact information settings](/images/guides/incident-response-guide/09_usercontactinfo.webp)

[Notification rules](/account-admin/user-profile#notification-rules) - Ask each member to set their high urgency, low urgency, handoff and subscriber notification rules under their profile.

![Use multiple contact methods for high urgency incidents](/images/guides/incident-response-guide/10_highurgencynotifications.webp)

[Teams](/account-admin/teams) - Create teams for your Executive Crisis Leadership Team, each of your Crisis Team Leaders, and essential support functions like Crisis Communications, IT or Legal

[Services](/incident-management/services/services-and-integrations#create-a-service) - Create and configure a service for each of your crisis categories led by your Crisis Team Leaders, e.g., supply chain, human resources, critical infrastructure, geopolitics, physical security, etc.

[Urgency](/incident-management/services/configurable-service-settings#notification-urgency) - Set your notification urgency for each service whether high, low, dynamic or based on operating hours

[Escalation policies](/incident-management/schedules/escalation-policies#create-an-escalation-policy) - Decide who gets notified first and how long before the notification escalates to the next team member and configure round robin scheduling if you wish to alternate per crisis

![Escalation policies determine which responders are contacted](/images/guides/incident-response-guide/11_escalationpolicy.webp)

[Integrations](/incident-management/services/services-and-integrations#add-integrations-to-an-existing-service) - Add your instant messaging, video conferencing tool or create a custom email integration or connections to other systems for triggering alerts

[Schedules](/incident-management/schedules/schedule-basics#create-a-schedule) - Create your on-call rotations for the teams associated with each crisis service

![Using multiple layers in schedules helps teams create full coverage](/images/guides/incident-response-guide/12_schedulelayers.webp)

[Incident Priority](/incident-management/incidents/incident-priority) - Add your custom classification scheme for your crisis response escalation levels

[Incident workflows](/ai-automation/automation/incident-workflows) - Create your workflows for each crisis based on conditions such as priority, status and urgency using system templates or from scratch

![Incident workflows can help with communication and coordination](/images/guides/incident-response-guide/13_incidentworkflows.webp)

[On-call readiness report](/incident-management/schedules/readiness-reports) - Confirm that your teams are on-call ready and properly configured

[Postmortem template](https://support.pagerduty.com/docs/postmortems#customize-the-postmortem-template) - Configure your postmortem template to fit your needs post-crisis

[Status pages](/incident-management/communicate/status-pages-overview) - Configure your status page templates for internal stakeholders

![Use status updates to communicate with stakeholders](/images/guides/incident-response-guide/14_incidentstatusupdates.webp)