# Additional Resources

PagerDuty has a number of resources available:

![Additional Resources](/images/guides/customer-service-ops/CustServOps-Resources.webp)

## PagerDuty Resources
[PagerDuty](https://pagerduty.com) has a number of resources available:

- Download our report, [*the State of Unplanned Work*](https://www.pagerduty.com/resources/reports/unplanned-work/). 

- Check out our ebook, [*Where Real-Time Work Meets Customer Service*](https://www.pagerduty.com/resources/ebook/real-time-work-customer-service/).

- Learn more about our customer service integrations [on our blog](https://www.pagerduty.com/blog/customer-service-plan-2020/).

- View our webinar, [*Solve Customer Issues in Real-Time by Uniting Your Customer Service and Technical Teams*](https://pagerduty.wistia.com/medias/35va08byec).

- PagerDuty's Chief Customer Officer, Manjula Talreja, talks about [*Getting Ahead of Customer Issues With PagerDuty for Customer Service*](https://www.pagerduty.com/resources/webinar/pagerduty-for-customer-service/).

### Integrations
- [PagerDuty for Customer Service and Salesforce Service Cloud](https://www.pagerduty.com/integrations/salesforce/)

- [PagerDuty for Customer Service and Zendesk](https://www.pagerduty.com/integrations/zendesk/)

- [Integrate PagerDuty and Freshdesk](https://support.freshdesk.com/support/solutions/articles/50000002937-integrating-your-freshdesk-account-with-pagerduty)

### Other Ops Guides
- [Stakeholder Communications](/ops-guides/stakeholder-comms-guide)
- [Customer Liaison discussion in Incident Response](/ops-guides/incident-response-guide/customer-liaison)

## Industry Resources
- [*7 Best Practices to Prepare for a New Digital Support Reality* at Coveo](https://blog.coveo.com/7-best-practices-to-prepare-for-a-new-digital-support-reality/).

- [*How Customer Experience Drives Digital Transformation* at SuperOffice](https://www.superoffice.com/blog/digital-transformation/)

- From [McKinsey](https://www.mckinsey.com/), a discussion on customer experience and personalization. [*The vision for 2025: Hyperpersonalized care and 'care of one'*](https://www.mckinsey.com/business-functions/operations/our-insights/the-vision-for-2025-hyperpersonalized-care-and-care-of-one)

- Forrester's [*Predictions 2020*](https://go.forrester.com/predictions-2020)

- This piece on the [Salesforce](https://salesforce.com) blog, [*40 Customer Service Statistics to Move Your Business Forward*](https://www.salesforce.com/blog/customer-service-stats/)

- A post at [HubSpot](https://hubspot.com), [*The Hard Truth About Acquisition Costs (And How Your Customers Can Save You)*](https://blog.hubspot.com/service/customer-acquisition-study)