> Documentation index for AI agents: https://docs.pagerduty.com/llms.txt

# Ops Guides

Open source operational best-practice guides from PagerDuty — incident response, postmortems, on-call, service ownership, DevSecOps, security training, and more.

- [Incident Response Guide](https://docs.pagerduty.com/ops-guides/incident-response-guide) — Best practices for responding to and resolving incidents.
- [Postmortem Best Practices](https://docs.pagerduty.com/ops-guides/postmortem-best-practices) — Conduct blameless postmortems and capture learnings.
- [Going On-Call Guide](https://docs.pagerduty.com/ops-guides/going-on-call) — Prepare new responders for their first on-call rotation.
- [Howie Guide](https://docs.pagerduty.com/ops-guides/howie-guide) — Investigate incidents with the Howie (How We Got Here) methodology.
- [Operational Reviews Guide](https://docs.pagerduty.com/ops-guides/operational-reviews-guide) — Run recurring operational reviews with stakeholders.
- [Retrospectives](https://docs.pagerduty.com/ops-guides/retrospectives) — Reflect on incidents and drive continuous improvement.
- [Stakeholder Comms Guide](https://docs.pagerduty.com/ops-guides/stakeholder-comms-guide) — Communicate clearly with stakeholders during an incident.
- [Business Incident Response](https://docs.pagerduty.com/ops-guides/business-incident-response) — Coordinate business-side response alongside technical response.
- [Customer Service Ops](https://docs.pagerduty.com/ops-guides/customer-service-ops) — Extend incident response into customer service workflows.
- [Service Ownership](https://docs.pagerduty.com/ops-guides/service-ownership) — Establish clear ownership and accountability for services.
- [DevSecOps](https://docs.pagerduty.com/ops-guides/devsecops) — Integrate security practices into incident response and operations.
- [Security Training](https://docs.pagerduty.com/ops-guides/security-training) — Security awareness and training resources.
- [Auto-Remediation](https://docs.pagerduty.com/ops-guides/auto-remediation) — Automatically remediate common issues without manual intervention.