> Documentation index for AI agents: https://docs.pagerduty.com/llms.txt # PagerDuty Documentation Everything you need to configure, operate, and extend PagerDuty. - [Full Lifecycle Incident Management](https://docs.pagerduty.com/incident-management) (Incident Management) — Manage services, on-call schedules, incidents, notifications, and post-incident analysis in one unified platform. - [AI & Automation](https://docs.pagerduty.com/ai-automation) (AI & Automation) — PagerDuty AI GenAI agents, AIOps noise reduction, event orchestration, and runbook automation. - [Platform & Ecosystem](https://docs.pagerduty.com/developer) (Developer + Integrations) — REST API, Events API, SDKs, Terraform, MCP server, and 750+ integrations with your existing toolchain. ## Your Journey with PagerDuty From operational foundations to autonomous operations — follow the path that matches where you are. ### 1. Assess Your Operational Maturity - [Operational Maturity Overview](https://docs.pagerduty.com/incident-management/analytics/operational-maturity) - [On-Call Readiness Reports](https://docs.pagerduty.com/incident-management/schedules/readiness-reports) ### 2. Build Your Foundation - [Connect a Monitoring Tool](https://docs.pagerduty.com/integrations) - [Configure On-Call Schedules](https://docs.pagerduty.com/incident-management/schedules/schedule-basics) - [Set Escalation Policies](https://docs.pagerduty.com/incident-management/schedules/escalation-policies) - [Define Services](https://docs.pagerduty.com/incident-management/services/services-and-integrations) - [Trigger Your First Incident](https://docs.pagerduty.com/incident-management/incidents/overview) - [Set Up Notifications](https://docs.pagerduty.com/incident-management/notifications) ### 3. Respond & Learn Faster - [Reduce Alert Noise with AIOps](https://docs.pagerduty.com/ai-automation/aiops) - [Enable PagerDuty AI](https://docs.pagerduty.com/ai-automation/advance) - [Run Incident Workflows](https://docs.pagerduty.com/ai-automation/automation/incident-workflows) - [Communicate with Stakeholders](https://docs.pagerduty.com/incident-management/communicate) - [Post-Incident Reviews & Postmortems](https://docs.pagerduty.com/incident-management/incidents/post-incident-reviews-and-postmortems) - [Review Operational Performance](https://docs.pagerduty.com/incident-management/analytics) ### 4. Automate & Scale - [Configure AI Agents](https://docs.pagerduty.com/ai-automation/advance/scribe-agent) - [Set Up Runbook Automation](https://docs.pagerduty.com/ai-automation/runbook-automation) - [Build on the API](https://docs.pagerduty.com/developer/rest-api-overview) - [Integrate Your Toolchain](https://docs.pagerduty.com/integrations) - [Own Your Services](https://docs.pagerduty.com/ops-guides/service-ownership) - [Track Business Impact](https://docs.pagerduty.com/incident-management/analytics/insights/business-impact) ## Build with PagerDuty REST API, Events API, SDKs, Terraform, MCP server, webhooks, and OAuth. Everything you need to build on the PagerDuty platform. - [REST API](https://docs.pagerduty.com/developer/rest-api-overview) — Full REST API v2 reference, authentication, rate limits, and endpoint documentation. - [Events & Webhooks](https://docs.pagerduty.com/developer/events-api-v2-overview) — Send events to PagerDuty via Events API v2 and receive real-time webhook notifications. - [SDKs & Tools](https://docs.pagerduty.com/developer/api-client-libraries) — Official client libraries for Go, Python, Ruby, and Node. Plus Terraform provider and MCP server. Open source projects, OAuth flows, and app development guides in the Developer section. [Explore Developer Docs](https://docs.pagerduty.com/developer) ## Operational Best Practices, Open Source 13 free guides covering incident response, postmortems, on-call, security, and more — the same practices PagerDuty and its top customers use to run reliable operations. - [Incident Response](https://docs.pagerduty.com/ops-guides/incident-response-guide) — A detailed outline of response processes for technical incidents — practiced by PagerDuty and our leading customers. - [Postmortems](https://docs.pagerduty.com/ops-guides/postmortem-best-practices) — Comprehensive guide on how to conduct effective postmortems. Learn how to build a culture of blamelessness. - [Best Practices for On-Call Teams](https://docs.pagerduty.com/ops-guides/going-on-call) — The complete resource to going on call for teams and managers. - [The Howie Guide](https://docs.pagerduty.com/ops-guides/howie-guide) — Jeli's Howie guide to post-incident reviews, a step-by-step manual for improving learning from incidents. - [Operational Reviews](https://docs.pagerduty.com/ops-guides/operational-reviews-guide) — Gauge incident impact using data-driven regularly scheduled reviews to better manage the hidden costs of real-time ops. - [Retrospectives](https://docs.pagerduty.com/ops-guides/retrospectives) — Iteratively learn from working processes and behaviors while cultivating a culture of continuous improvement. - [Internal Stakeholder Communications](https://docs.pagerduty.com/ops-guides/stakeholder-comms-guide) — Build an effective communication strategy for your internal stakeholders during major incidents. - [Business Incident Response](https://docs.pagerduty.com/ops-guides/business-incident-response) — Learn how to align the business needs with technical needs when severe technical incidents occur. - [Customer Service Operations](https://docs.pagerduty.com/ops-guides/customer-service-ops) — Customer Service teams are a key piece of the customer experience, especially during incidents. - [Full Service Ownership Guide](https://docs.pagerduty.com/ops-guides/service-ownership) — Ensure the reliability of systems & services through a deeper understanding of how code functions in production. - [DevSecOps](https://docs.pagerduty.com/ops-guides/devsecops) — New to DevSecOps, or wondering what it is and how to implement it? This guide will help you get started. - [Security Training](https://docs.pagerduty.com/ops-guides/security-training) — Open source security training used at PagerDuty — adaptable for your own technical & non-technical teams. - [Autoremediation](https://docs.pagerduty.com/ops-guides/auto-remediation) — This guide will help you leverage automation in your Incident Response process. All 13 guides are open source on GitHub and free to adapt for your own team. [Explore All Ops Guides](https://docs.pagerduty.com/ops-guides) ## Every page, in markdown Each page on this site has a plain-markdown version at its own address with .md added — the home page's is /index.md — so AI assistants and agents can read the docs without parsing the page. Three site-wide files gather it for AI tools: an index and the full text of every article and every API operation. - [llms.txt](https://docs.pagerduty.com/llms.txt) — Index of the documentation and API reference - [llms-full.txt](https://docs.pagerduty.com/llms-full.txt) — Full text of every article - [llms-api-full.txt](https://docs.pagerduty.com/llms-api-full.txt) — Full text of every API operation ## What's New - [PagerDuty Drops](https://www.pagerduty.com/drops/) — Monthly product releases, new features, and platform updates from PagerDuty. - [Platform Release Notes](https://docs.pagerduty.com/get-started/release-notes) — Detailed release notes for every PagerDuty platform update, fix, and improvement. ## Browse Documentation ### Get Started - [Introduction to PagerDuty](https://docs.pagerduty.com/get-started/introduction) - [Trial Account Onboarding](https://docs.pagerduty.com/get-started/trial-account-onboarding) - [Connect Your First Integration](https://docs.pagerduty.com/integrations) - [What's New](https://docs.pagerduty.com/get-started/release-notes) ### Incident Management - [Service Directory](https://docs.pagerduty.com/incident-management/services/service-directory) - [On-Call Schedules](https://docs.pagerduty.com/incident-management/schedules/schedule-basics) - [Incidents Overview](https://docs.pagerduty.com/incident-management/incidents/overview) - [Status Pages](https://docs.pagerduty.com/incident-management/communicate/status-pages-overview) ### AI & Automation - [PagerDuty AI Overview](https://docs.pagerduty.com/ai-automation/advance) - [Event Orchestration](https://docs.pagerduty.com/ai-automation/aiops/event-orchestration) - [Incident Workflows](https://docs.pagerduty.com/ai-automation/automation/incident-workflows) - [Workflow Actions](https://docs.pagerduty.com/workflow-actions) - [AIOps Overview](https://docs.pagerduty.com/ai-automation/aiops/overview) ### Account & Admin - [Account Settings](https://docs.pagerduty.com/account-admin/account-settings) - [Manage Users](https://docs.pagerduty.com/account-admin/manage-users) - [User Roles](https://docs.pagerduty.com/account-admin/user-roles) - [SSO & SCIM](https://docs.pagerduty.com/account-admin/sso) ### Ops Guides - [See all guides](https://docs.pagerduty.com/ops-guides)