# On-Call Readiness Reports Ensure that responders have optimal on-call notification settings ## On-Call Readiness Reports On-Call Readiness Reports help organizations improve incident response quality by ensuring responders have optimal [notification rule configurations](/account-admin/user-profile/notification-rules). When responders have well-configured notification rules, they are better prepared to go on-call and are less likely to miss notifications, decreasing MTTA. Every report provides a Team-filtered overview of each responder's on-call readiness status, and can optionally send them email instructions on how to best configure their notification rules. > **Availability:** On-Call Readiness Reports are available on PD Reliability Platform plans. They're also available on the following pricing plans: Business, Digital Operations (legacy), and Enterprise for Incident Management. [Contact our Sales team](https://www.pagerduty.com/contact-us/) to upgrade your account to include On-Call Readiness Reports. ## Create an On-Call Readiness Report > **Required User Permissions:** - Team Managers can create On-Call Readiness Reports for Teams that they are Managers or members of. > - Admins and Account Owner can create On-Call Readiness Reports for all Teams. 1. Navigate to **Analytics** → **On-Call Readiness** and click **Create a New Report**. 2. **Readiness Profile**: You may _optionally_ edit the name of the report by clicking next to the auto-populated name, entering your preferred **name**, and clicking **Save Changes**. Next, select an on-call readiness profile: - [Never miss a page](#never-miss-a-page) - [Try every notification method](#try-every-notification-method) - [More than email](#more-than-email) - [Must include phone](#must-include-phone) Click **Next** to continue. 3. **Search and Filter**: On the next screen, the [Teams](/account-admin/teams) that you are a member of, or a manager on, are selected by default. Click the dropdown **\[X] teams selected** to adjust which Teams are included in the report. Once you have selected your preferred Team(s), click **Apply**. 4. Next you see a preview of the selected Teams' **Readiness Summary** and **Readiness Details**. To see a detailed view of how each responder compares to the report's criteria, click the Team dropdown under **Readiness Details**. Click **Next** to continue. 5. **Notify Users**: This screen displays a summary of the emails that will be sent to your selected responders. It displays: - **Recipients**: The number of recipients. - **Sender**: This is PagerDuty by default. You may change this by clicking **Edit**, selecting the preferred **sender** from the dropdown, and clicking **Save changes**. - **Subject**: The default subject of the email, e.g., `Action Requested: Your PagerDuty on-call profile is incomplete`. - **Documentation Link** _(optional)_: By default the email directs recipients to follow documentation in the [PagerDuty Knowledge Base](https://support.pagerduty.com/). To link to internal documentation instead, click **Add one**, enter a link to your preferred documentation, and click **Save changes**. 6. You then see a preview of the email that recipients will receive. After reviewing the information in the previous section, click **Send Email** to send to the selected recipients, _or_ click **Save & Close** to save the report and email settings for later use. If you choose to send the email, click **Confirm** in the confirmation modal. ![A screenshot of the PagerDuty UI detailing a preview of the on-call readiness email](/images/kb/fc1dd0b2cb347902b18d3929d030fe72b0d5359251cd8ff81c607627bd0fd2b5-on-call-readiness-reports-example-email.webp) *Preview on-call readiness email* ### Edit an On-Call Readiness Report 1. Navigate to **Analytics** → **On-Call Readiness** and click the **Name** of the report. 2. You may edit the following pages: - **Readiness Profile**: By default, the report is at the **Search and Filter** teams step, but you may also change the Readiness Profile by clicking **Previous**. Once you have chosen your Readiness Profile, click **Next** to return to Search and Filter. - **Search and Filter**: You may edit your selected teams by clicking into the dropdown under **Search and select specific teams that you would like to target for improving readiness**, editing your preferred Teams, and clicking **Apply**. Click **Next** to edit the email details. - **Notify Users**: On this page you may edit the Sender by clicking **Edit**, selecting the sender from the dropdown, and clicking **Save Changes**. 3. Once finished with edits to all of the previous pages, click **Send Email** or **Save & Close** on the Notify Users page to save your changes. ### Edit On-Call Readiness Settings > **Required User Permissions:** Admins and Account Owners can edit On-Call Readiness Settings. To change the default On-Call Readiness profile to fit your organization: 1. Navigate to **Analytics** → **On-Call Readiness** → **Settings**. You can also find these settings by navigating to **User Icon** → **Account Settings** → **On-Call Readiness**. 2. Select your preferred [default report profile](#on-call-readiness-report-profiles) and click **Save**. ## Delete an On-Call Readiness Report 1. Navigate to **Analytics** → **On-Call Readiness**. 2. Hover over the **Name** of your report and click . A confirmation pop-up appears; click **Delete** to delete the report. ![A screenshot of the PagerDuty UI indicating how to delete an on-call readiness report](/images/kb/d45379b7321ba53e5bac83fd950100f0e1ddd239a303e5c0c3926d954ba5573b-on-call-readiness-delete-report.webp) *Delete an on-call readiness report* ## On-Call Readiness Report Profiles ### Never Miss a Page The **Never miss a page** profile ensures that responders have high-urgency notification rules configured with every contact method (push, email, phone call, and SMS). It also ensures that they have delays set between the notification rules in case they miss the first notification. ### Try Every Notification Method The **Try every notification method** profile ensures that responders have high-urgency notification rules configured with every contact method (push, email, phone call, and SMS), which provides resiliency in case of delivery failures. ### More Than Email The **More than email** profile ensures that responders have high-urgency notification rules configured with at least one non-email/silent contact method (push, email, phone call, or SMS). ### Must Include Phone The **Must include phone** profile ensures that responders have high-urgency notification rules configured with phone call notifications. It also ensures that responders have delays set between the notification rules to prevent them from receiving many notifications at the same time. This is usually the most reliable way to be woken up at night. ## On-Call Readiness Responder Emails When a Team Manager or Admin sends out emails from the On-Call Readiness Report, the responders from the selected Teams that do not meet the report's criteria receive emails similar to the following, prompting them to configure their notification rules properly: ![An image of an example on-call readiness responder email](/images/kb/0d48cf88d2b03edf8d43f09b1a493180177b4f7e5baa8bd63c72ab0dec3d5d21-on-call-readiness-reports-email.webp) *On-call readiness responder email* ## Mobile Notification Rule Templates Responders who download the [PagerDuty Mobile App](/get-started/mobile-app) for the first time go through an onboarding wizard, which includes fast and easy notification rule setup using the [on-call readiness](#on-call-readiness-report-profiles) notification rule templates. These templates include notification rule presets, which are designed to signify different levels of urgency. Choosing a template overwrites other notification rules, and it prompts responders who already have custom rules to confirm they would like to apply these changes. ![A screenshot of the PagerDuty mobile app's UI detailing mobile notification rule templates](/images/kb/d0de846b9c0cf4b28edc3b4bef25474f942858cd2a749fe16c3a8a2228a66f74-on-call-readiness-reports-mobile-template.webp) *Mobile notification rule templates*