# WhatsApp Notification Disclosures

Review the consent and opt-out terms, including the STOP and START reply keywords, for PagerDuty alerts sent via WhatsApp.

As indicated in the PagerDuty [terms of service](https://www.pagerduty.com/terms-of-service/) (or applicable negotiated customer terms), you must provide appropriate consent to receive WhatsApp notifications.

To begin receiving PagerDuty WhatsApp notifications, provide a supported phone number and agree to receive notifications using WhatsApp in [Contact Information](/account-admin/user-profile/contact-information).

![Add WhatsApp as a Notification Method](/images/kb/17f839245b18c096b9f5fd8706c2239d4090ce603f719720a12ebe49d05cd15c-Add_WhatsApp_1.png)
*Add WhatsApp as a notification method*

> **Block WhatsApp:** Admins can contact [support@pagerduty.com](mailto:support@pagerduty.com) to block WhatsApp as a notification channel for your organization.

## Opt Out

To opt out or stop receiving PagerDuty notifications via WhatsApp, perform one of the following actions:

- Reply **STOP** in the WhatsApp conversation.
  - To opt back in after opting out, reply **START** in the WhatsApp conversation and follow the prompts.
- [Switch back to SMS](/incident-management/notifications/notification-content-and-behavior/whatsapp-notifications#switch-from-whatsapp-back-to-sms).
- Delete the WhatsApp contact method from your profile.

> **Not Receiving a Verification Code?:** If you previously opted out by replying **STOP**, you will not receive new messages — including verification codes — until you reply **START** in the WhatsApp conversation and complete the opt-back-in prompts. PagerDuty cannot manually remove this block; opting back in must be done from the WhatsApp conversation itself.

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