# Push Notifications

PagerDuty Push Notifications

PagerDuty can notify users via push notification when various incident lifecycle events occur.

> **Contact Information and Notification Rules:** For more information about adding contact methods and configuring notification rules, see [Contact Information](/account-admin/user-profile/contact-information) and [Notification Rules](/account-admin/user-profile/notification-rules) in the [User Profile](/account-admin/user-profile) article.

## Push Notification Content

| Scenario                                                                                                                                                         | Body                                                                                                             |
| :--------------------------------------------------------------------------------------------------------------------------------------------------------------- | :--------------------------------------------------------------------------------------------------------------- |
| An incident triggers and notifies the on-call user                                                                                                               | “ALRT `[incident number]` on `[service name]` `[incident title]`”                                                |
| A user is added as a [responder](/incident-management/incidents/add-responders) to a _new_ incident                                                                                       | “PagerDuty `[incident number]` (`[user]`): Please help with "\[`[incident number]`] `[incident title]`"          |
| A user is added as a [responder](/incident-management/incidents/add-responders) to an _existing_ incident                                                                                 | "`[user]` requested your response. `[custom message]`"                                                           |
| A user receives a [Status Update](/incident-management/communicate/communicate-with-stakeholders#status-updates) to an incident that they are assigned or subscribed to | "`[user]` has published an update to incident `[incident number]`: `[custom message]`"                           |
| A user is about to go on call ([On-Call Handoff Notification](/incident-management/schedules/escalation-policies#on-call-handoff-notification-settings))                                  | "Went on call on `[date and time]` for escalation policy `[escalation policy]` (Level `X` - `[schedule name]`)." |

### Push Notification Example

Here is an example of a PagerDuty push notification:

![Mobile push notification banner showing a PagerDuty incident alert](/images/kb/0b0a7d71454901ad8ef8a1934b75a832c2b5952b1f23c3c70edbf72bb18fb553-795bb84-push-notification.webp)
*Push notification*