> Documentation index for AI agents: https://docs.pagerduty.com/llms.txt # Navigate the Incidents Page A walkthrough of the features on the PagerDuty Incidents page The Incidents page is the main screen that appears when you first log in to your PagerDuty account. You can navigate to this page from other screens by clicking **Incidents** in the menu. If your account has the Ops Cloud landing page, the Incidents page keeps the **Classic | Dashboard** toggle, so you can switch between the two. > **Accounts Not Yet on the New Incidents Page:** The new Incidents page is rolling out gradually. If your account doesn't have it yet, you'll see the previous page, which is described in [Previous Incidents Page](#previous-incidents-page). ![The Incidents page, with the Classic and Dashboard toggle, a New Incident button, the Incidents and Recent Activity tabs, assignment buttons, time range and status filters, and the incident list](/images/kb/3634ad4b40d3ca2ca1946d930ab9fd05dea27032cf31b951d0d1a6fbc8e67459-incidents-page-new.webp) *The Incidents page* ## Find and Filter Incidents The incident list shows each incident's number in its own **#** column, along with its **Status**, **Priority**, **Urgency**, **Type**, **Title**, **Created** time, number of **Alerts**, **Service** and the user it is **Assigned to**. The total number of incidents is shown next to the page controls. To change how many incidents appear on each page, use the **per page** dropdown. - To view incidents assigned to you, click **Assigned to me**. - To view incidents on your [Teams](/account-admin/teams), click **My teams**. - To view all incidents in PagerDuty, click **All**. - To change the time range, use the dropdown next to these buttons, for example **Created in the last 30 days**. - To filter by status, use the status filter. Your selected statuses appear as chips, which you can remove. You can select more than one status. The filter defaults to **Triggered** and **Acknowledged**. - To filter by **Main Service**, **User**, **Team** or **Urgency**, [add filters](#add-filters). - To go straight to an incident, enter its number in **Jump to incident number**. - To sort the list by urgency, click the **Urgency** column heading. > **Bookmarks to Status Tabs:** If you bookmarked a status tab on the previous Incidents page, the bookmark opens the new page with the matching status filter. You can configure [Notification Urgency](/incident-management/services/configurable-service-settings#notification-urgency) to notify you based on your [notification rules](/account-admin/user-profile/notification-rules). ### Add Filters 1. Click **Edit filters**. 2. Click **+ Add**, and select the filters you want: **Main Service**, **User**, **Team** or **Urgency**. 3. Click **Apply Filters**. Each filter you add appears as a chip that you can remove. ## Take Action on Incidents To create an incident, click **New Incident** in the page header. To act on existing incidents, select the checkbox next to one or more incidents. The bulk action bar appears with these actions: - **Acknowledge**, **Resolve** and **Reassign**: [Acknowledge](/incident-management/incidents/overview#acknowledge-an-incident), [resolve](/incident-management/incidents/overview#resolve-an-incident) or [reassign](/incident-management/incidents/reassign-incidents) the selected incidents. - **Responders**: [Add responders](/incident-management/incidents/add-responders) to every selected incident. - **Run**: Search for and start an [incident workflow](/ai-automation/automation/incident-workflows) or [custom incident action](/integrations/custom-incident-actions) without leaving the list. **Run** works on one incident at a time, so select a single incident. - **Merge**: [Merge](/incident-management/incidents/edit-incidents#merge-incidents) the selected incidents. Pick the destination incident and preview the result before you merge. - **Snooze**: [Snooze](/incident-management/incidents/edit-incidents#snooze-an-incident) the selected incidents. Choose a preset or set a custom time. - **Priority**: Set the [priority](/incident-management/incidents/incident-priority) of every selected incident. - **Note**: [Add the same note](/incident-management/incidents/edit-incidents#add-a-note-to-an-incident) to every selected incident. In the same step, you can change their status to **Acknowledged** or **Resolved**. If a note fails to save, you can try again. ## Respond to Responder Requests When someone requests you as a [responder](/incident-management/incidents/add-responders), the request appears at the top of the page. Click **Accept** or **Decline**. You can add an optional message to the person who made the request. Requests you have already joined or declined no longer appear above the incident list. ## Review Recent Activity Click the **Recent Activity** tab to see recent activity on incidents, such as when an incident is triggered or resolved and when a note is added. Each row shows the **Service**, the incident **Title**, the **Time** and the **Activity**. Click an incident title to view its details, a service name to open the service, or a user's name to view their profile. ![The Recent Activity tab, listing the service, incident title, time and activity for recent incident activity](/images/kb/6a340c88b4e69f97984875fb81f869d26e853a120d3638cc8978e7684fbe876e-incidents-recent-activity-tab.webp) *The Recent Activity tab* To narrow the list, use the **Assigned to me**, **My teams** and **All** buttons and the time range dropdown. ## If the Incident List Doesn't Load Click **Try again** to reload the list. ## Changes from the Previous Page If you used the previous Incidents page, these things have changed: - Status tabs are now a multi-select status filter. - The **All Teams** dropdown and the setup banner are gone. Use **My teams** and the **Team** filter instead. - The **Show Details** expander is gone. **Responders** and **Merge** are in the bulk action bar. - The count panels, the on-call widgets, and the **Next Steps** and **Optimize Your Account** widgets no longer appear on the Incidents page. - The activity section below the table is now the **Recent Activity** tab. ## Previous Incidents Page If your account doesn't have the new Incidents page yet, you'll see this version. ![A screenshot of the PagerDuty web app showing Incidents on all Teams](/images/kb/84e213d3595ccb3c7dc8077217496283c4cc35755d2cb6ed751c0bf57cea7820-incidents.webp) *The Incidents page* ### Incidents on All Teams The top of the dashboard shows any open incidents currently active in the account. **Your open incidents** shows triggered and acknowledged incidents assigned to you. **All open incidents** shows all triggered or acknowledged incidents in the account. Triggered incident counts appear in red, acknowledged incident counts appear in orange, and counts with no open incidents appear in blue. ![A screenshot of the PagerDuty web app showing incidents on all Teams](/images/kb/b6f18dcf4e540ba94ce293f61c1cdb8ff86425f5bbb38cdf9f95defd8433fd9e-navigating-incidents-incidents-all-teams.webp) *Incidents on all Teams* Below this module, you can view and act on incidents assigned to you or across the account: - To view incidents assigned to you, click **Assigned to me**. - To view all incidents in PagerDuty, click **All**. - To filter incidents by status, select **Open**, **Triggered**, **Acknowledged**, **Resolved**, or **Any Status**. - To take action on an incident, select the **checkbox** to the left of the incident, then click **Acknowledge**, **Reassign**, **Resolve**, **Snooze**, or **Merge Incidents**. ### High and Low Urgency Incidents You can configure [Notification Urgency](/incident-management/services/configurable-service-settings#notification-urgency) to notify you based on your [notification rules](/account-admin/user-profile/notification-rules). In the PagerDuty incident dashboard, incident urgency is indicated in the **Urgency** column. High-urgency incidents appear at the top, followed by low-urgency incidents. ![A screenshot of the PagerDuty web app showing high and low-urgency incidents](/images/kb/60abf5277f5c07e9b2667ef1677699621a45d9137b9a658dcec7481c8bb688db-configurable-service-settings-low-urgency-incident.webp) *High and low-urgency incidents* Incidents maintain this urgency-based order even after acknowledgment — the high-urgency incident remains at the top of the table, followed by the low-urgency incident. ![A screenshot of the PagerDuty web app showing Acknowledged incidents ordered with a high-urgency incident taking precedence over a low-urgency incident](/images/kb/3fb4d3e2841ef45d8d6a31d6c752c3314ddfb7a479a1c1d748e0441acb766d8f-configurable-service-settings-post-ack.webp) *Acknowledged incidents* ### Activity Over the Last 7 Days The **Activity over last 7 days** section shows all incidents within the last week. Click an incident **Title** to view the incident details and incident log. Click a **service name** to access the service directly. Click a **user's name** to view their user profile. ![A screenshot of the PagerDuty web app showing Activity over last 7 days](/images/kb/333a0708c48444b75858efbcbb9a3e2e5f1d6889d242329a53831429acb467fd-navigating-the-incidents-page-activity.webp) *Activity over last 7 days* ### On-Call Widgets - The **[My On-Call Shifts](/incident-management/schedules/my-on-call-shifts#my-on-call-shifts-widget)** widget displays shifts you are currently on call for with dates and times, a list of escalation policies you are on call for, and upcoming shifts with dates and times. - The **On Call Now** widget displays specific escalation policies and which users are on call at each escalation level. ![A screenshot of the PagerDuty web app showing on-call widgets](/images/kb/39c879f16271251d1d4152208d4549259c6a6ec381dea2642f0ac3f4301ff68d-navigating-incidents-my-on-call-shifts.webp) *On-call widgets*