# Incident Tasks

Pre-define incident tasks or swiftly create new ones.

Enhance your incident management process with Incident Tasks by assigning and tracking ad-hoc tasks directly from [Slack](/integrations/slack-integration-guide). Teams can rapidly create tasks ad hoc as an incident evolves, or they can predefine tasks through [Incident Workflows](/ai-automation/automation/incident-workflows).

> **Availability:** Incident Tasks are included with PD Reliability Platform Plus/Ultimate plans. They're also included with the Enterprise Incident Management package. Contact the [Sales Team](https://www.pagerduty.com/contact-us/#contact-sales) to upgrade to a plan with Incident Tasks.

> **Required User Permissions:** Incident Tasks' permissions match the permissions of the associated incident. You can assign tasks to users who have been added as a [Responder](/incident-management/incidents/add-responders) or are assigned to the incident.
>
> Users with a Responder role or higher can **create** and **update** Incident Tasks.

## Create Incident Tasks

There are two ways to create Incident Tasks:

- [Create an Ad-Hoc Task in Slack or Microsoft Teams](#create-an-ad-hoc-task-in-slack-or-microsoft-teams)
- [Create a Task in Incident Workflows](#create-a-task-in-incident-workflows)

### Create an Ad-Hoc Task in Slack or Microsoft Teams

Ad-hoc tasks provide a quick, easy way for responders to capture and assign work while responding to an incident. 

**Create Tasks in Slack**

As a prerequisite, ensure you have configured the [Slack integration](/integrations/slack-integration-guide). 

To create an ad-hoc task in Slack:

1. On an incident's card, click the **More actions** dropdown and select **Add Task**.
2. Enter the following information:
   - **Task Name**
   - **Task Description** _(optional)_
   - **Status**:  Select an appropriate option from the drop-down list.
   - **Assign to**: You can leave it **Unassigned** or select a user associated with the incident. The list of eligible assignees includes the user(s) currently assigned to the incident and any [Responders](/incident-management/incidents/add-responders) added to the incident.

> **Slack Integration:** Refer to the [Slack Integration Guide](/integrations/slack-integration-guide) for more information about configuring the integration with Slack.

**Create Tasks in Microsoft Teams**

As a prerequisite, ensure you have configured the [Microsoft Teams integration](/integrations/microsoft-teams). To create an ad-hoc task in Microsoft Teams:

1. On an incident's card, click  and select **Add Task**.
2. Enter the following information:
   - **Task Name**
   - **Task Description** _(optional)_
   - **Status**:  Select an appropriate option from the drop-down list.
   - **Assign to**: You can leave it **Unassigned** or search for any PagerDuty user you want to assign this task to.

### Create a Task in Incident Workflows

Pre-defined tasks in [Incident Workflows](/ai-automation/automation/incident-workflows) allow responders to add structure to response processes and capture the steps required for specific incident types. For example, you can add a task to ensure an incident's [priority](/incident-management/incidents/incident-priority) gets set.

In the PagerDuty web app:

1. Navigate to **Automation**  →  **Incident Workflows**.
2. Select an existing workflow from the list, _or_ click **New Workflow**, enter the required information, and click **Create**.
3. In the **Actions** section, click **Add Action**. 
4. Type **Create a Task** and select the action.
5. Enter a **Task name** and optionally update the **Status**, **Assignee**, and **Details**.

![Create an Incident Task in Incident Workflows](/images/kb/44fe6ffdaf11836ed65e3448c1eb743059687bc653617304e1b41bbb432936a2-create_an_incident_task_in_Incident_Workflows.webp)

5. Click **Add Action**.
6. Click **Save**.
7. Click **Publish Changes** to commit the changes.

#### Additional Incident Task Actions

In addition to [creating Incident Tasks in Incident Workflows](#create-a-task-in-incident-workflows), you can also use Incident Workflows to automate tasks' other properties. While configuring an Incident Workflow, the following actions, in addition to **Create a Task**, are available:

- **Update Task Assignee**
- **Update Task Details**
- **Update Task Name**
- **Update Task Status**

To update an Incident Task, enter its **Task ID**. Refer to [Action-Specific Field References](/ai-automation/automation/incident-workflows#action-specific-field-references) for more information about how to retrieve a value from an Incident Workflow action.

## Using Incident Tasks

After [creating an Incident Task](#create-incident-tasks), you can view, edit, and update them in Slack:

1. On the incident card, click the **More actions** dropdown and select **View Tasks**. 
2. Use the **Filter by** dropdown to display your desired task(s).
3. Make your required changes to the assignee and/or task status.
4. Click **Close**.

## FAQ

**How many tasks can an incident have?**

You can create up to 200 tasks for an incident.

**Are task assignees notified when a task is created, assigned, or updated?**

Task assignments will appear in the associated Slack channel. Users will not receive individual notifications.

**Are Incident Tasks available in other parts of PagerDuty besides Slack and Incident Workflows?**

There are plans to bring Incident Tasks to other parts of the web app later in the year.