> Documentation index for AI agents: https://docs.pagerduty.com/llms.txt

# Get a ServiceNow integration

`GET https://api.pagerduty.com/enrichment/integrations/servicenow/{integration_id}`

Retrieves a single ServiceNow enrichment integration by ID, including its CMDB tables, field mappings, the current sync status of each table, and credentials.

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> ### Early Access
> This API is in Early Access and may change at any time. Contact your PagerDuty account team to request access.

Scoped OAuth requires: `contextual_data.read`

## Authorization

- **api_key** (apiKey) — `Authorization` header. The API Key with format `Token token=<API_KEY>`

## Path parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `integration_id` | string | yes | Base32-encoded UUID v7 (26 uppercase alphanumeric characters) identifying the ServiceNow enrichment integration. |

## Header parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `Accept` | string | yes | The `Accept` header is used as a versioning header. Default: `application/vnd.pagerduty+json;version=2`. |

## Response 200

The requested ServiceNow enrichment integration, including its CMDB tables, field mappings, and credentials.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `integration` | object |  |  |
| `integration.id` | string |  | Base32-encoded UUID v7 (26 uppercase alphanumeric characters) identifying the integration. Read-only. |
| `integration.name` | string |  | The name of the integration. |
| `integration.description` | string \| null |  | An optional description of the integration. |
| `integration.cmdb_tables` | array of object |  | The ServiceNow CMDB table configurations belonging to this integration. An integration must have at least 1 and at most 8 tables. |
| `integration.cmdb_tables[].id` | string |  | Base32-encoded UUID v7 (26 uppercase alphanumeric characters) identifying the CMDB table configuration. Read-only. |
| `integration.cmdb_tables[].display_name` | string |  | A human-readable name for the CMDB table configuration. This name is used to identify the generated enrichment schema in the Event Enrichment rule editor. |
| `integration.cmdb_tables[].ci_table_name` | string |  | The name of the ServiceNow CMDB table to synchronize (for example, `cmdb_ci_server` or `cmdb_ci_ip_switch`). Table names are case-sensitive. |
| `integration.cmdb_tables[].query_filter` | string \| null |  | An optional ServiceNow encoded query used to limit which records are synchronized from the table (for example, `operational_status=1^u_environment=production`). Set to `null` to synchronize all records. |
| `integration.cmdb_tables[].field_mappings` | array of object |  | The mappings between ServiceNow fields and event fields. Must contain between 2 and 20 mappings, including at least one enrichment field. At most 3 mappings may be designated as query fields. |
| `integration.cmdb_tables[].field_mappings[].servicenow_field` | string | yes | The ServiceNow field (column) to read the value from. Dot-walked fields are supported to traverse relationships (for example, `support_group.manager.email`). |
| `integration.cmdb_tables[].field_mappings[].event_field` | string | yes | The event field that the ServiceNow value is mapped to. |
| `integration.cmdb_tables[].field_mappings[].type` | string |  | Determines how the field is used during enrichment. `enriched` fields add contextual data to a matched event, while `query` fields are used to match incoming events to Configuration Items. When no mapping specifies a `type`, the field defaults to `enriched` and the `name` field is automatically used as the single query field. To match on a different field — or on more than one field — set `type: query` on those mappings; in that mode `name` is no longer used as a query field unless it is itself marked `query`. Up to 3 query fields may be configured, and when more than one is set an event must contain a matching value for every query field to be enriched (logical AND). At least one mapping must be an enriched field. In responses, a mapping's `type` is `query`, `enriched`, or `discriminator`. `discriminator` is assigned automatically to the `sys_id` field of `cmdb_rel_ci` relationship tables to distinguish relationship types; it appears in responses but cannot be set on requests. One of: `query`, `enriched`, `discriminator`. |
| `integration.cmdb_tables[].status` | string |  | The current data synchronization status of the table. `disabled`: sync is not enabled (the default for newly created tables). `syncing`: an initial sync is in progress. `active`: sync is healthy and incremental updates are running. `error`: sync failed (check the credentials or table configuration). Read-only. One of: `disabled`, `syncing`, `active`, `error`. |
| `integration.cmdb_tables[].created_at` | string (date-time) |  | The date/time the table configuration was created. Read-only. |
| `integration.cmdb_tables[].updated_at` | string (date-time) |  | The date/time the table configuration was last updated. Read-only. |
| `integration.cmdb_tables[].deleted_at` | string \| null (date-time) |  | The date/time the table configuration was deleted, or `null` if it has not been deleted. Read-only. |
| `integration.credentials` | object, nullable |  | The ServiceNow credentials associated with the account, or `null` if no credentials have been configured. Credentials are managed through the credentials endpoints, not through this object. Read-only. |
| `integration.credentials.id` | string |  | Base32-encoded UUID v7 (26 uppercase alphanumeric characters) identifying the credentials. Read-only. |
| `integration.credentials.instance_endpoint` | string |  | The ServiceNow instance URL (for example, `https://your-instance.service-now.com`). |
| `integration.credentials.user` | string |  | The ServiceNow username used to authenticate API requests. The user must have read access to the configured CMDB tables. |
| `integration.credentials.password` | string |  | The ServiceNow password. Only accepted in requests and never returned in responses. Write-only. |
| `integration.credentials.created_at` | string (date-time) |  | The date/time the credentials were created. Read-only. |
| `integration.credentials.updated_at` | string (date-time) |  | The date/time the credentials were last updated. Read-only. |
| `integration.credentials.deleted_at` | string \| null (date-time) |  | The date/time the credentials were deleted, or `null` if they have not been deleted. Read-only. |
| `integration.created_at` | string (date-time) |  | The date/time the integration was created. Read-only. |
| `integration.updated_at` | string (date-time) |  | The date/time the integration was last updated. Read-only. |

Example: Example Response

```json
{
  "integration": {
    "id": "01HQXYZ9ABCDEFGHIJKLMNOPQR",
    "name": "Production CMDB Integration",
    "description": "Enrichment data from production ServiceNow instance",
    "cmdb_tables": [
      {
        "id": "01HTABC8DEFGHIJKLMNOPQRSTU",
        "display_name": "Network Switches",
        "ci_table_name": "cmdb_ci_ip_switch",
        "query_filter": "operational_status=1",
        "field_mappings": [
          {
            "servicenow_field": "name",
            "event_field": "source",
            "type": "query"
          },
          {
            "servicenow_field": "operational_status",
            "event_field": "Operational Status",
            "type": "enriched"
          },
          {
            "servicenow_field": "support_group",
            "event_field": "Support Group",
            "type": "enriched"
          },
          {
            "servicenow_field": "sys_class_name",
            "event_field": "CI Class",
            "type": "enriched"
          }
        ],
        "status": "active",
        "created_at": "2026-06-30T18:24:00Z",
        "updated_at": "2026-06-30T19:05:00Z",
        "deleted_at": null
      }
    ],
    "credentials": {
      "id": "01HV2C3D4E5F6G7H8J9K0LMNPQ",
      "instance_endpoint": "https://your-instance.service-now.com",
      "user": "integration_user",
      "created_at": "2026-06-30T18:20:00Z",
      "updated_at": "2026-06-30T18:20:00Z",
      "deleted_at": null
    },
    "created_at": "2026-06-30T18:24:00Z",
    "updated_at": "2026-06-30T19:05:00Z"
  }
}
```

## Response 401

Caller did not supply credentials or did not provide the correct credentials.
If you are using an API key, it may be invalid or your Authorization header may be malformed.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Response 403

Caller is not authorized to view the requested resource.
While your authentication is valid, the authenticated user or token does not have permission to perform this action.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Response 404

The requested resource was not found.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Response 429

Too many requests have been made, the rate limit has been reached.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Response 500

Internal Server Error the PagerDuty server experienced an error.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

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