> Documentation index for AI agents: https://docs.pagerduty.com/llms.txt

# Get ServiceNow credentials

`GET https://api.pagerduty.com/enrichment/integrations/servicenow/credentials/{credentials_id}`

Retrieves the ServiceNow credentials by ID. The password is never returned.

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> ### Early Access
> This API is in Early Access and may change at any time. Contact your PagerDuty account team to request access.

Scoped OAuth requires: `contextual_data.read`

## Authorization

- **api_key** (apiKey) — `Authorization` header. The API Key with format `Token token=<API_KEY>`

## Path parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `credentials_id` | string | yes | Base32-encoded UUID v7 (26 uppercase alphanumeric characters) identifying the ServiceNow credentials. |

## Header parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `Accept` | string | yes | The `Accept` header is used as a versioning header. Default: `application/vnd.pagerduty+json;version=2`. |

## Response 200

The requested ServiceNow credentials. The password is never returned.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `credentials` | object |  |  |
| `credentials.id` | string |  | Base32-encoded UUID v7 (26 uppercase alphanumeric characters) identifying the credentials. Read-only. |
| `credentials.instance_endpoint` | string |  | The ServiceNow instance URL (for example, `https://your-instance.service-now.com`). |
| `credentials.user` | string |  | The ServiceNow username used to authenticate API requests. The user must have read access to the configured CMDB tables. |
| `credentials.password` | string |  | The ServiceNow password. Only accepted in requests and never returned in responses. Write-only. |
| `credentials.created_at` | string (date-time) |  | The date/time the credentials were created. Read-only. |
| `credentials.updated_at` | string (date-time) |  | The date/time the credentials were last updated. Read-only. |
| `credentials.deleted_at` | string \| null (date-time) |  | The date/time the credentials were deleted, or `null` if they have not been deleted. Read-only. |

Example: Example Response

```json
{
  "credentials": {
    "id": "01HV2C3D4E5F6G7H8J9K0LMNPQ",
    "instance_endpoint": "https://your-instance.service-now.com",
    "user": "integration_user",
    "created_at": "2026-06-30T18:20:00Z",
    "updated_at": "2026-06-30T18:20:00Z",
    "deleted_at": null
  }
}
```

## Response 401

Caller did not supply credentials or did not provide the correct credentials.
If you are using an API key, it may be invalid or your Authorization header may be malformed.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Response 403

Caller is not authorized to view the requested resource.
While your authentication is valid, the authenticated user or token does not have permission to perform this action.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Response 404

The requested resource was not found.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Response 429

Too many requests have been made, the rate limit has been reached.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Response 500

Internal Server Error the PagerDuty server experienced an error.

### `application/json`

| Field | Type | Required | Description |
|---|---|---|---|
| `error` | object |  |  |
| `error.code` | integer |  | Read-only. |
| `error.message` | string |  | Error message string. Read-only. |
| `error.errors` | array of string |  | Read-only. |

## Developer Agreement

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