# PD Reliability Console

An overview of the PD Reliability Platform Console

The PD Reliability Console is your operational home for incident response — a single, real-time view of incidents, on-call coverage, and PagerDuty agent activity. It extends the existing [Operations Console](/ai-automation/aiops/operations-console) with visibility into Paige, PagerDuty's SRE Agent, and Scribe Agent alongside existing monitoring capabilities, and can function as your default landing page upon login.

> **Availability:** The PD Reliability Console is exclusive to PD Reliability Platform customers. Legacy package accounts retain their existing Operations Console and Incident List unchanged.

> **Required User Permissions:** All users may view the console's incident data, on-call coverage, and agent status. Only Admins can enable or configure PagerDuty agents; non-Admin users may request activation from the Agents drawer.

## View the PD Reliability Console

In the web app, navigate to **Console** in the left menu.

> **Default Landing Experience:** The console automatically displays as the first page after login. Navigate elsewhere via the left menu.

## PagerDuty Agents in the PD Reliability Console

The console displays enablement status for four agents: [Paige (SRE Agent)](/ai-automation/advance/sre-agent), [Scribe Agent](/ai-automation/advance/scribe-agent), [Insights Agent](/ai-automation/advance/insights-agent), and [Shift Agent](/ai-automation/advance/shift-agent).

![PD Reliability Console Overview](/images/kb/b12b3c882a0fec8721b8e31440a65c3d31e2d1793a5a06264f2039554a969641-screenshot_2026_09_09_at_4_33_38_pm_1.webp)

### AI Agents Widget

The AI status widget indicates enablement status. Click it to open the Agents drawer.

Each agent row includes a description, and displays connected surfaces if enabled (for example, Paige may show Slack, Datadog, and GitHub connections; Scribe Agent may show Zoom, Slack, or Microsoft Teams).

- **Paige**: investigates incidents, correlates signals, and posts triage findings and recommendations
- **Scribe Agent**: captures chat, calls, and timeline updates into incident records automatically
- **Insights Agent**: surfaces patterns, recurring causes, and learnings across services as incidents close
- **Shift Agent**: preps on-call handoffs and briefs incoming responders on open work

For disabled agents, click **Agent Settings** to configure.

![PD Reliability Console - Agents View](/images/kb/5cfe74a62918d54632dab4759ccf9ce1363b5d5def09b5624b54bafa40976f62-screenshot_2026_09_09_at_4_32_19_pm_1.webp)
*PD Reliability Console - Agents View*

### On-Call Widget

The On-Call Widget displays your current on-call status:

- **You are on-call**: your avatar with a green dot
- **You are not on-call**: a team icon

Click it to open the on-call drawer.

![On-Call Widget](/images/kb/c6bbaa762c02934f866dbba486a4e3f0da622cd3862f354f2a79ce8d917f857b-group_1_1.webp)
*On-Call Widget*

The status card, pinned at the top, shows:

- Your on-call status indicator
- Each escalation policy with your level and coverage end time
- Upcoming shifts, including your next shift if you're not currently on-call

Below the status card, the roster shows:

- Responders grouped by escalation policy
- Paige and Scribe Agent enablement badges per policy
- Each on-call level, its responders, and shift end time

You can search the roster by service, escalation policy, or responder.

> **Escalation Policy Limit:** With 10 or more escalation policies, the roster shows the first ten with a link to the full Escalation Policies page.

## Shared Operations Console Functionality

The PD Reliability Console uses the same incident table, filtering, and action capabilities as the [Operations Console](/ai-automation/aiops/operations-console), with matching default columns. Refer to the Operations Console documentation for:

- Column selector
- Side panel
- Filters and search, including keyword search
- Incident actions and bulk actions
- Custom Details
- Service Health Visualization

> **Data Lookback Window:** The console displays a limited history window, showing incidents from up to 60 days in the past. Access the Incidents page for older incidents.

> **Row and Selection Limits:** Maximum 1,000 rows in memory; 50-row cap per bulk action selection, matching Operations Console limits.

## FAQ

**Can I still see incidents older than the console's lookback window?**

Yes. Navigate to the Incidents page to view incident history beyond the PD Reliability Console's lookback window.

**Who can enable PagerDuty agents from the console?**

Only Admins can enable or configure agents. Non-Admin users may submit activation requests from the Agents drawer.

**What happens to my Operations Console if I am not on PD Reliability Platform?**

No changes occur. Legacy package accounts retain existing Operations Console and Incident List functionality.

**Does the agent card show what an agent is doing right now?**

No. The Agents drawer displays enablement and configuration status, not a live stream of current agent activity.