# Support Portal FAQ

Learn how to create an account, view tickets, contact support, and more in the PagerDuty Support Portal FAQ.


> **Availability:** The Support Portal is only available for customers on a paid plan.

PagerDuty uses Salesforce's Service Cloud ticketing system to communicate with you. The following FAQs address common issues and concerns about the platform:

**How do I create an account in the support portal?**

To register:

1. Navigate to the [support portal](https://tickets.pagerduty.com/s/).
2. Click **Log in** in the top-right.
3. Click **Not a member?**
4. Read the prompt, gather your account's subdomain, and click **Next**.
5. Enter the following information:

| Field                | Value                     |
| :------------------- | :------------------------ |
| **First Name**       | Enter your first name.    |
| **Last Name**        | Enter your last name.     |
| **Email**            | Enter your email address. |
| **Subdomain**        | Enter your subdomain.     |
| **Password**         | Enter a password.         |
| **Confirm Password** | Re-enter your password.   |

6. Click **Submit**.

**Was my email request received?**

Premium support emails and messages sent to [support@pagerduty.com](mailto:support@pagerduty.com) automatically route to the current system.

**How can I view cases that I have submitted?**

To view your submitted cases, [create an account in the support portal](#how-do-i-create-an-account-in-the-support-portal). After logging in, you can see your emails and comments in the **Messages** tab.

**How can I contact Support via chat?**

Chat is available to Premium Support accounts. You can access live chat by logging into the [support portal](https://tickets.pagerduty.com/s/).

**How can I view a ticket that someone else at my organization submitted?**

We are building the required permissions to allow Account Owner-designated individuals to view all of the support cases for your organization in the [support portal](https://tickets.pagerduty.com/s/).